Terms of Sales

Shipping

Standard orders placed by 11 am Central time, Monday and Tuesday will ship the same day from our Minnesota facility. In order to preserve your chocolate and to avoid your package staying in a warm facility during the weekend, your package(s) will only ship from our facility if it can be delivered by Friday. 2 day orders will ship Monday through Wednesday.. Orders received after the cut off may ship the following Monday. National holidays may affect the shipping schedule.

Shipping under climate constraints

Standard orders placed by 11 am Central time, Monday and Tuesday will ship the same day from our Minnesota facility. In order to preserve your chocolate and to avoid your package staying in a warm facility during the weekend, your package(s) will only ship from our facility if it can be delivered by Friday. 2 day orders will ship Monday through Wednesday.. Orders received after the cut off may ship the following Monday. National holidays may affect the shipping schedule.


We have selected the best materials to ensure the correct and integral shipping of our products, regardless of the weather. However, due to the delicate nature of chocolate, we recommend that buyers select the fastest shipping option when delivering to very warm climates. We decline any responsibility for packages left unattended at delivery, both in the event of weather damage or lost and stolen items.


Returns

Due to its perishable nature, we do not accept returns of chocolate.

If your order was damaged during shipping or if there is an error with the received goods, please get in touch with us via email ask@chocolateacademy.online or via the number listed on your order confirmation. We will investigate and correct issues within the next business day.

Items that are being subject to dispute should not be shipped back to Barry-Callebaut unless an authorization number is issued by our customer service. Any items shipped without authorization number will systematically be returned to sender for sanitary and food protection purposes.

Credit Cards: We accept the following major credit cards: Visa, Mastercard and American Express